Volunteer Shop Assistant - Horsham

Who are we?

We’re a local charity with a big ambition: to help everyone face death informed, supported and pain free. Providing expert hospice care, we’re there for people in West Sussex and East Surrey when life comes full circle. We also pioneer standards in end of life care through collaboration, research and training, reaching even more people facing death and bereavement.

The role

Do you want to gain experience in retail, window dressing and customer service or are you simply looking for a rewarding way to meet people and help a local charity?

Our busy shop in Horsham needs you!

Shop assistants enjoy a fun and varied role - from sorting and pricing donations to manning the till and assisting customers. These are great opportunities if you enjoy working with the public and have fantastic customer service skills.

We are especially looking for people who can volunteer on Mondays 1pm - 5pm and Fridays 9:30am - 1pm, and 1pm - 5pm.

Role responsibilities:

• Accepting donations from the public and encouraging everyone to sign up for Gift Aid
• Sorting and processing donated goods - this can include grading clothes and researching prices online for more unique items
• Steaming, hanging, pricing and putting donated goods out into the shop Serving customers, offering help and advice where needed Manning the till, including payments through our electronic till system EPOS (for those 16+)
• Ensuring the shop is kept clean and tidy at all times Helping to raise the profile of St Catherine's Hospice by talking to customers
• Adhering to our Volunteering Code of Conduct at all times
• Attending relevant meetings & undertaking all training required
• Acting as an ambassador for St Catherine's at all times

What you gain from this opportunity:

• Satisfaction of helping St Catherine's Hospice to support local people and their loved ones when it's needed most
• Full training and support throughout your role
• Travel expenses reimbursed
• Chance to boost your CV, including a reference
• Supporting our expert team
• Long service and annual recognition awards

No criminal record check is needed for this role.

Training Provided:

Completion of our induction training and our regular refresher training as part of our volunteering safely requirements

We may also be able to offer extra training courses relevant to your role, to support your development.

What skills do I need?

What we're looking for:

• Minimum age of 14 (parent/guardian consent and a child employment permit may be required)
• Good communication skills, being sociable, cheerful and courteous in all you do
• A caring approach
• Able to demonstrate strong emotional resilience
• A good level of fitness and mobility - moving equipment and extended time on your feet are all core parts of this role
• A commitment to continuous development, including regular training
• Ability to support as part of a team Ideally able to give one shift a week